Systems should be able to detect incidents or alert signals as early as possible, enabling a quick response before the situation worsens.
An essential feature is the ability to send instant alerts to relevant parties, ensuring immediate responsiveness to an incident.
Allows for assessing the severity of the incident, enabling appropriate resource allocation and prioritization of actions.
Automating repetitive or standard tasks speeds up incident management, reducing overall response time.
Collecting feedback and post-incident data for in-depth analysis, fostering continuous improvement of the system and incident management processes.
Artificial Intelligence can be used to automatically classify the severity and nature of incidents, facilitating a quick response and efficient resource allocation.
Artificial Intelligence can automate responses to common incidents, freeing up human resources to focus on more complex and strategic issues.
Event management systems are designed to collect and record potential events or incidents without necessarily triggering an immediate action. Allows proactive monitoring and collection of preliminary data for effective prevention.
Alert management systems notify about specific incidents that require immediate attention, often characterized by severity or immediate impact. Provides a quick response to critical situations, enabling an immediate reaction.
Incident management systems are intended to coordinate the response and resolution of identified incidents, focusing on minimizing negative impacts. Structuring response processes, improving communication, and documenting actions taken.
Case management systems track and document the entire process of resolving an incident, including actions taken and relevant information. Provides a detailed history of incidents, traceability of actions, and enhances service quality.
